8202 4804
enquiry@dleasing.com.sg
56 Loyang Way #04-04, Loyang Enterprise Building Singapore 508775
Help Centre
Frequently Asked Questions
Concise answers about PHV leasing, car leasing, car rentals, vehicle buying and selling, commercial vehicles, payments and support.
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Most asked
Top questions
Is Define Leasing a GoFleet Partner by Gojek?
Define Leasing supports enquiries for PHV drivers. GoFleet-related terms and vehicle availability are confirmed with the team.
Do I need a PDVL to lease a PHV vehicle?
Requirements depend on the driver, vehicle and platform. Contact us to confirm the documents for your situation.
What documents do I need for PHV leasing?
The required documents depend on the platform and package. Our team will confirm the current requirements.
Are there any hidden fees?
The package breakdown should cover applicable rental or leasing fees, deposit, insurance, servicing, maintenance, excess and other charges.
How does the rebates or promotional benefits work?
Any rebate or promotional benefit is subject to current terms and eligibility. Contact the team for confirmation.
What happens if the vehicle breaks down?
In-house workshop support is available. Replacement vehicle support may be available subject to package terms and fleet availability.
Drivers
PHV Leasing & GoFleet
Package details can vary. Contact the team where your situation is not covered below.
What is PHV leasing?
PHV leasing is for drivers using approved ride-hailing platforms. Vehicle and driver eligibility must be confirmed before proceeding.
Can I lease a car for Gojek driving?
Define Leasing supports PHV enquiries and is a GoFleet Partner by Gojek. Confirm current eligible vehicles, package terms and approval requirements with the team.
Are your vehicles PHV-ready?
Selected vehicles may be suitable for PHV use. Confirm model suitability and current availability before committing.
Can I use the vehicle for Grab, TADA, or other platforms?
This depends on the vehicle, insurance, documentation and platform requirements. Tell us which platform you intend to use.
What PHV leasing durations are available?
Enquiries may be available for weekly, monthly, 12-month and 24-month durations. Confirm the current options with our team.
Are GoFleet incentives guaranteed?
Any platform-related benefit is subject to current campaign terms, eligibility and approval. The website does not guarantee incentive earnings.
Can new PHV drivers lease from Define Leasing?
Yes, but new drivers should speak to the team before choosing a long-term package. A shorter weekly or monthly arrangement may be more suitable if they are still testing PHV demand, earnings, and driving routine.
What should I check before signing a PHV leasing package?
Check package duration, deposit, rental fee, insurance, servicing, mileage, replacement support, early termination and platform eligibility before signing.
Flexible vehicle use
Car Leasing
Package details can vary. Contact the team where your situation is not covered below.
What is the difference between car rental and car leasing?
Car rental is usually for shorter and more flexible usage. Car leasing is usually for longer-term use such as monthly, 12-month, or 24-month arrangements. The best option depends on how long the user needs the vehicle and how much flexibility they need.
Who is car leasing suitable for?
Car leasing is suitable for users who need a vehicle for a longer period without buying a car. This may include working professionals, families, expats, corporate HR/admin teams, and individuals who want predictable vehicle usage without ownership commitment.
What car leasing durations are available?
Define Leasing should present weekly, monthly, 12-month, and 24-month options. The final available duration depends on vehicle model, current stock, package type, and the client’s latest approval.
What types of cars are available for leasing?
Available categories can include economy cars, sedans, SUVs, MPVs, luxury vehicles, and electric vehicles. Users should browse the vehicle catalogue or WhatsApp the team to check latest availability.
Are servicing and maintenance included in car leasing?
This depends on the package. The website should state that inclusions such as servicing, maintenance, insurance, road tax, and replacement support will be clearly explained before confirmation.
Can I change vehicle during the lease?
Vehicle change requests are subject to package terms, vehicle availability, outstanding payment, and approval by Define Leasing. Users should contact the team if they need to upgrade, downgrade, or change vehicle type.
Can a company lease vehicles for employees?
Yes. Corporate HR/admin users can enquire about long-term leasing for employee transportation or business use. Company documentation and authorised signatory details may be required.
Shorter-term options
Car Rental
Package details can vary. Contact the team where your situation is not covered below.
What car rental options are available?
Define Leasing can offer rental enquiries across economy cars, sedans, SUVs, MPVs, luxury vehicles, and electric vehicles, subject to current fleet availability.
Is car rental suitable for short-term use?
Yes. Car rental is suitable for users who need a vehicle temporarily, such as replacement car needs, short-term personal use, family transport, or flexible usage before committing to a longer leasing package.
Can I rent a car weekly or monthly?
Yes, weekly and monthly rental options can be presented, subject to vehicle availability and package confirmation. Users should WhatsApp the team for the latest rates and available models.
Can I choose the exact car model?
Users can enquire about preferred models, but final allocation depends on availability. The website should encourage users to browse available vehicles and contact the team to reserve or confirm options.
Can I drive the rental car to Malaysia?
This should not be promised unless the client confirms it. Recommended answer: Malaysia usage may be subject to prior approval, insurance terms, vehicle type, and additional conditions. Users must confirm with Define Leasing before driving overseas.
What happens if I am involved in an accident?
Users should contact Define Leasing immediately and follow the accident reporting process stated in their agreement. Insurance excess, repair responsibility, replacement vehicle support, and downtime charges may depend on package terms and fault assessment.
Business mobility
Commercial Vehicles
Package details can vary. Contact the team where your situation is not covered below.
What commercial vehicles does Define Leasing provide?
Define Leasing can support enquiries for vans and lorries, subject to availability. These vehicles may be suitable for delivery, logistics, maintenance teams, facilities management, cleaning companies, and other SME operations.
Do you provide commercial vehicle leasing?
Yes. Commercial vehicle leasing can be positioned for businesses that need vehicles without purchasing them upfront. Leasing terms, insurance, maintenance, and usage conditions should be confirmed based on the vehicle and business requirements.
Do you sell commercial vehicles?
Yes, the Commercial Vehicles menu should include “Leasing” and “Sales” as dropdown options. Commercial vehicle sales should be treated separately from leasing because pricing, documentation, and ownership transfer requirements differ.
Can a company lease under its business name?
Yes, companies can enquire about leasing under their business name. The team may request company details such as UEN, ACRA information, authorised contact person, driver details, and intended vehicle usage.
What should businesses check before leasing a van or lorry?
Businesses should check payload needs, vehicle size, usage purpose, driver requirements, insurance, mileage, servicing, downtime support, replacement arrangements, and contract duration before confirming a commercial vehicle package.
Are commercial vehicle prices shown online?
Recommended approach: do not show fixed prices unless the client will update them regularly. Use “Enquire for latest availability and package” to avoid outdated pricing and stock issues.
Costs and promotions
Payments, Rebates and Promotions
Package details can vary. Contact the team where your situation is not covered below.
Do you require a deposit?
Deposit requirements depend on vehicle type, package duration, customer profile, and current package terms. Users should contact Define Leasing for the latest deposit and payment breakdown.
What payment methods are accepted?
This must be confirmed by the client. Recommended answer until confirmed: available payment methods will be shared by the Define Leasing team during package confirmation.
Are rebates available for all packages?
Any rebate or promotional benefit is subject to selected packages, current terms and eligibility. Confirm before signing.
Is the “free rental” promotion available for all vehicles?
Free rental, if offered, is only available under selected campaigns and must be confirmed before signing.
Can I combine rebates with other promotions?
Confirm whether rebates, free rental, platform incentives or other benefits can be combined before committing.
Why are prices not shown for every vehicle?
Vehicle availability, package terms, promotions and leasing rates can change. WhatsApp the team for the latest information.
After-sales help
Insurance, Servicing and Workshop Support
Package details can vary. Contact the team where your situation is not covered below.
Is insurance included?
Yes, is included. Insurance inclusion depends on the package and vehicle use case. PHV, personal, and commercial usage may require different insurance arrangements. Users should confirm coverage, excess, and exclusions before signing. Additional “CDW” Collision Damage Waiver can be purchased to lower the original excess.
Is road tax included?
Yes, is included. This depends on the package. The quotation or agreement should clearly state whether road tax is included and whether any additional fees apply.
Is servicing included?
Yes, is included. Servicing may be included for selected packages. The website should not overpromise. Use “servicing terms will be explained before confirmation” unless the client provides exact package inclusions.
Where do I send the vehicle for servicing?
Define Leasing has in-house workshop support. Users should contact the team to confirm servicing appointment procedures, workshop hours, location, and what is covered under their package.
Will I get a replacement car during servicing or breakdown?
Replacement vehicle support may be available depending on package terms, vehicle availability, repair duration, and the nature of the issue. Avoid using unconditional wording unless the client confirms it.
Who pays for tyre, battery, wear-and-tear, or accident repairs?
Responsibility depends on the agreement, vehicle condition, fault assessment, and package inclusions. These items should be clearly explained in the quotation or contract before signing.
Costs and promotions
Vehicle Availability, Collection and Contact
Package details can vary. Contact the team where your situation is not covered below.
How do I check vehicle availability?
Users can browse the vehicle catalogue and WhatsApp Define Leasing to confirm latest availability. Stock can change, so every vehicle should be treated as subject to final confirmation.
How do I enquire about a vehicle?
Users can click the WhatsApp button on the website or product page. The message should auto-fill the vehicle model and enquiry type so the team can respond faster.
Where is Define Leasing located?
Define Leasing is located at 56 Loyang Way #04-04 Loyang Enterprise Building, Singapore 508775.
What is the official contact number?
Users can call or WhatsApp 8202 4804 for the latest vehicle availability, package details, and appointment arrangements.
What is the official email?
The confirmed email for the website is enquiry@dleasing.com.sg.
Do I need an appointment before visiting?
Recommended answer: appointments are encouraged so the team can confirm vehicle availability and prepare the relevant package information before the visit.
Ready to lease your next car?
Speak to Define Leasing to check current vehicle availability, package terms and support arrangements.
Contact
+65 8202 4804
enquiry@dleasing.com.sg
56 Loyang Way #04-04, Loyang Enterprise Building, Singapore 508775
Operating Hours
Mon to Fri: 9am to 6pm
Sat: 9am to 1pm
Sunday & Public Holidays: We are CLOSED